What’s in it for me? Learn the magical qualities behind Disney.
Today, most children dream of going to Disneyland or Disneyworld, where they hope to meet one of their heroes – someone like Peter Pan or Snow White or Cinderella. And consider this: that was also the dream of children a generation ago – to meet a favorite Disney character at a theme park.
How has one company managed to do this? How has Disney managed to stay at the heart of Western culture for well over half a century? The answer lies, partly, in the amazing way they train their staff at Disney University. In this special place, Disney employees are taught all they will ever need to know about treating customers like VIPs. In these blinks, you’ll learn how to do that, too.
In these blinks, you’ll also discover
- why Disney managers held crucial meetings in Cinderella’s Castle;
- why great customer service is a mixture of art and science; and
- why you can’t buy alcohol at Disneyland Tokyo, but can at Disneyland Paris.